Honey Versus Vinegar

For me acts of kindness embody the meaning of reciprocity. I work with people on the phone to make a living. I try to be respectful and kind on each encounter regardless of whether the person on the other end of the phone is nasty or nice. A few weeks ago a lady called to apologize for not making her bill payment for two months and was ready to pay the minimum payment on her bill. I realized that her bill was made up of late fees and advised her that I would waive the fees for her. As she thanked me her voice broke and she said I had no idea what a burden I had just lifted from her. He husband had taken ill suddenly and subsequently died and she had very little money which was why her payment was late. I offered my condolences advised her that not only had the fees been removed but the late notification on her credit report would also be removed. She was very grateful. I thanked her for her business and wished her well. I could feel her gratitude. The fact that my little act of kindness made a big impact on her situation led me to a place of gratitude and I was thankful for my many blessings. Being kind really doesn’t take much and it feeds the souls of the recipient and the giver.